+61416822443
deckorio@gmail.com
27 Thornbury Cct, Stanhope Gardens NSW 2768
Legal

Refunds & Returns

Deckorio wants every customer to be satisfied with their purchase. This page outlines the conditions and process for refunds, returns, and exchanges.

Custom and made-to-order items

Custom products, including branded chips, custom felts, and bespoke tables, cannot be returned unless they are defective or differ significantly from the approved proof.

Stock item returns

Standard stock items can be returned within 14 days of delivery if unused, in original packaging, and accompanied by proof of purchase. Return shipping is the buyer's responsibility.

Defective or damaged goods

If an item arrives damaged or defective, contact us within 48 hours with photos. We will arrange repair, replacement, or refund at our discretion.

Refund process

Approved refunds are processed within 10 business days to the original payment method. Banking processing times may vary.

Cancellations

Orders for stock items can be cancelled before dispatch. Custom or made-to-order items may only be cancelled before production begins and may incur a cancellation fee.

Questions?

Need help understanding this page?

Our team is happy to explain any legal, privacy, or policy term in plain English.

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FAQ

Frequently asked questions

Custom chip sets cannot be returned unless they are defective or do not match the approved sample.

Email deckorio@gmail.com within 48 hours with order details and photos of the damage.

Refunds are processed within 10 business days after approval.

Exchanges are available for stock items in unused condition, subject to stock availability.